When you visit our website or use our services, we may collect the following categories of personal information, depending on our business needs and your interactions with us.

1.1 Personal and Contact Information

When you place an order, complete a contact form, or reach out to us, we may collect:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Other contact information you voluntarily provide

1.2 Order and Transaction Information

When you purchase products through our website, we may collect:

• Order number
• Products purchased and quantities
• Order total
• Payment status
• Order placement and transaction dates
• Shipping addresses and related delivery information
• Refund, return, and order processing records

1.3 Payment Information

When you make an online payment, your payment information is processed through our checkout system and the applicable third-party payment service providers.

Depending on the payment method used, payment information may include credit or debit card details and other payment-related information.

We process transaction information only as necessary for our business operations and as permitted by applicable law. The collection, processing, and storage of complete payment credentials depend on the payment service provider used.

1.4 Device and Browsing Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type
• Operating system information
• Date and time of access
• Pages visited and browsing history
• Interactions with our website
• Identifiers generated through cookies and similar technologies

This information is primarily used to operate our website, maintain security, analyze website traffic, and improve the user experience.

1.5 Customer Communications

When you contact us by email or through other available communication channels, we may retain information you voluntarily provide, including inquiries, order-related concerns, customer service correspondence, and relevant attachments.

We retain this information to respond to your inquiries and provide customer support.

We may use the personal information we collect for the following purposes:

1. Order Processing: To confirm orders, process payments, arrange product shipments, and provide order-related services.
2. Customer Support: To respond to inquiries, handle complaints, resolve order issues, and provide after-sales assistance.
3. Shipping and Delivery: To verify delivery information, arrange shipments, and provide necessary tracking services.
4. Transaction Management: To process refunds, returns, order modifications, and other transaction-related matters.
5. Website Operations: To maintain website functionality, improve features, and enhance the user experience.
6. Security and Fraud Prevention: To identify suspicious transactions, prevent fraudulent activity, and protect our website and customer information.
7. Legal Compliance: To fulfill our obligations under applicable laws and respond to lawful requests from government agencies or judicial authorities.
8. Marketing Communications: Where permitted by law and with any required consent, to send customers product updates, promotional offers, and other commercial communications.

To improve your browsing experience and support essential website functions, we may use cookies, pixel tags, web beacons, and other similar technologies to collect certain device and browsing information.

Cookies are small data files stored on your device that help websites recognize your browser and remember certain information about your visits.

We may use the following types of cookies:

You can manage or delete cookies through your browser settings. You may also manage applicable tracking technologies through any privacy preference settings made available on our website.

Please note that disabling certain essential cookies may affect the proper functioning of your shopping cart, checkout process, or other website features.

We do not arbitrarily sell, rent, or otherwise disclose customers' personal information without authorization.

To operate our website and provide our services, we may share personal information with the following categories of third parties when necessary:

4.1 Shopify

Our website is powered by Shopify, an e-commerce platform. Shopify may process certain customer information in accordance with its platform services and applicable agreements to support website operations, order management, checkout, and other related functions.

For more information about how Shopify handles personal information, please refer to Shopify's Privacy Policy.

4.2 Payment Service Providers

To process customer payments and complete transactions, necessary transaction information may be shared with the payment service provider selected by the customer.

These providers handle information in accordance with their own privacy policies and applicable laws.

4.3 Shipping and Delivery Providers

To fulfill customer orders, we may share necessary information with shipping carriers and delivery service providers involved in order fulfillment, such as the recipient's name, shipping address, and phone number.

4.4 Website Operations and Technology Providers

Where applicable services are used, we may share necessary information with website hosting providers, technical support providers, analytics services, customer service providers, and information security providers to support our website operations.

4.5 Advertising and Marketing Providers

If we use third-party advertising, marketing, or analytics services, we may share certain device information, browsing data, or advertising interaction information with relevant service providers to the extent permitted by applicable law.

For activities that qualify as the sale or sharing of personal information or targeted advertising under applicable law, we will provide the required disclosures and opt-out mechanisms.

4.6 Legal Requirements and Protection of Rights

We may disclose necessary personal information when legally required or permitted to:

• Comply with applicable laws, regulations, or valid legal processes.
• Respond to lawful requests from government agencies, regulatory authorities, or judicial bodies.
• Prevent, investigate, or address fraud and other unlawful activities.
• Protect the legal rights, interests, and safety of our business, customers, or other relevant individuals.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Retention periods may depend on factors such as:

• Order and transaction processing requirements.
• Customer service and after-sales support needs.
• Financial, tax, and business recordkeeping obligations.
• Dispute resolution and legal compliance requirements.
• Information security and fraud prevention needs.

When personal information is no longer reasonably necessary for business or legal purposes, we will take appropriate steps to delete, anonymize, or otherwise dispose of it, subject to applicable law and technical limitations.

We take the security of your personal information seriously and implement reasonable technical and organizational measures to reduce the risk of unauthorized access, use, disclosure, alteration, or loss.

These measures may include:

• Using appropriate secure data transmission technologies.
• Restricting access to personal information.
• Managing customer information through applicable platforms and service providers.
• Implementing reasonable system maintenance and security procedures.
• Applying appropriate security oversight to relevant service providers.

Although we make reasonable efforts to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee that your information will remain secure under all circumstances.

If a data security incident occurs that requires notification under applicable law, we will fulfill our notification obligations in accordance with the relevant legal requirements.

Depending on your state of residence and the privacy laws applicable to you, you may have some or all of the following rights regarding your personal information:

7.1 Right to Know and Access

You may request information about the personal information we collect, its sources, the purposes for which it is used, and whether it is disclosed to third parties.

7.2 Right to Correct

If you believe that personal information we maintain about you is inaccurate, you may request that we correct it.

7.3 Right to Delete

Where permitted by applicable law, you may request the deletion of personal information we have collected or retained about you.

However, we may need to retain certain information when required by law or necessary to complete transactions, resolve disputes, or fulfill other lawful obligations.

7.4 Right to Data Portability

Where required by applicable law, you may request a portable copy of certain personal information in a usable format.

7.5 Right to Opt Out of the Sale or Sharing of Personal Information

Where personal information is sold or shared as defined by applicable law, you may have the right to opt out of such activities.

7.6 Right to Opt Out of Targeted Advertising

Where provided by applicable law, you may choose to opt out of targeted advertising based on your personal information.

7.7 Right to Limit the Use of Sensitive Personal Information

For sensitive personal information covered by applicable law, you may have the right to request restrictions on its use or disclosure.

7.8 Right to Non-Discrimination

We will not unlawfully deny you goods or services, charge you different prices, or provide you with a different level or quality of service solely because you exercise your privacy rights under applicable law.

If you are a California resident and the relevant laws apply to our business, you may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

These rights may include:

• The right to know what personal information a business collects, uses, sells, or shares.
• The right to request access to specific personal information.
• The right to request deletion of eligible personal information.
• The right to request correction of inaccurate personal information.
• The right to opt out of the sale or sharing of personal information.
• The right to opt out of targeted advertising as defined by applicable law.
• The right to limit the use and disclosure of sensitive personal information, where applicable.
• The right to be free from unlawful discrimination for exercising privacy rights.

California residents may submit privacy-related requests using the customer service email address listed in this policy.

We will verify and respond to requests within the timeframes required by applicable law.

If identity verification is necessary, we may ask you to provide relevant order information or other reasonable documentation to verify your identity.

If you wish to access, correct, delete, or learn more about how we process your personal information, you may contact us at:

Please describe the type of request you are making and provide any relevant details in your email.

To protect your privacy, we may ask you to provide reasonable information to verify your identity or confirm that you are authorized to make the request.

We will process your request in accordance with the procedures and timeframes established by applicable law.

If we are legally permitted to deny or limit a request, we will explain the relevant reasons where required by applicable law.

Our website is not specifically designed for children under the age of 13.

We do not knowingly collect personal information from children under 13 without obtaining verifiable parental or legal guardian consent where required by applicable law.

If we discover that we have collected personal information from a child in a manner that does not comply with applicable legal requirements, we will take reasonable steps to address the information, including deleting it where appropriate.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the customer service email address listed in this policy.

We will handle your request in accordance with applicable law.

Our website may contain links to third-party websites, payment services, or other external services.

When you access these websites or use these services, your personal information will be handled in accordance with the privacy policies of the respective third parties.

We do not control how independent third-party websites collect, use, or protect personal information.

We therefore encourage you to review the applicable privacy policies and terms of service before using any third-party services.

As our business contact address is located in Japan and our website provides online shopping services to U.S. consumers through the Shopify platform, customer personal information may be processed or stored in the United States, Japan, or other countries and regions, depending on our actual business operations and the infrastructure used by our service providers.

For personal information transferred across international borders, we will take reasonable measures to protect customer information in accordance with applicable laws and relevant service agreements.

Where permitted by law and with any required consent, we may send customers commercial emails regarding products, promotional offers, and store services.

If you no longer wish to receive marketing emails, you may unsubscribe using the method provided in the email or contact us at:

Please note that even if you unsubscribe from marketing emails, we may still send you essential transactional and service-related communications, such as order confirmations, payment updates, shipping notifications, and after-sales support messages.

Some browsers and devices support privacy preference signals such as Global Privacy Control (GPC).

Where applicable law requires us to recognize and process these signals, we will do so in accordance with the relevant legal requirements.

You can also manage cookies and other tracking technologies through your browser settings.

Please note that certain browser settings may affect the proper functioning of some website features.

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, applicable laws, or privacy protection requirements.

Any revised version will be published on this page along with the latest revision date.

If applicable law requires us to notify customers of significant changes or obtain their consent, we will fulfill those obligations in accordance with the relevant legal requirements.

We encourage you to review this page periodically to stay informed about our latest privacy practices.

If you have any questions about this Privacy Policy or our collection, use, storage, or deletion of personal information, please contact us using the information below.

We will make reasonable efforts to assist you with any questions or concerns regarding your personal information and privacy.

Thank you for choosing dovetailry. We value your trust and remain committed to protecting your personal information and privacy rights.