You may submit a request to withdraw from your purchase within 14 calendar days from the date you physically receive your product.

During this period, if you change your mind or no longer need the product you purchased, you may contact us to request withdrawal from the transaction.

The withdrawal period is calculated in calendar days, including weekends and public holidays.

To protect your rights, please submit your withdrawal request through our customer service email within 14 calendar days of receiving your product.

When submitting your request, please include your order number and details of the product you wish to return.

Customers may submit a withdrawal request within the specified period.

To help ensure that your request can be processed smoothly, we recommend that:

For products that have already been opened, assembled, or used, we will review the actual product condition, reason for withdrawal, and applicable legal requirements.

If a product has a quality defect, was damaged during shipping, or does not match the order description, you may still be entitled to an appropriate resolution under applicable law and our relevant after-sales policies.

Nothing in this policy is intended to limit any consumer protection rights you may have under applicable law.

If you wish to withdraw from your purchase, please follow these steps:

dovetailry arranges return processing warehouses according to each customer's location.

Different regions may have different designated return addresses. Therefore, customers must contact our customer service team before shipping any returned products.

The process is as follows:

Please do not send products to our business registration address, the original shipping address, or any other address that has not been confirmed by our customer service team.

Sending products back without prior confirmation may result in the package being incorrectly identified or refused.

For this reason, please always contact us first to obtain your designated return address.

For withdrawal and return requests that qualify under this policy, customers are not required to pay return or exchange service fees.

The following conditions apply:

We will not charge additional return fees without prior notice and a valid legal basis.

Once your withdrawal request has been approved and the necessary refund procedures have been completed, refunds will generally be issued to the original payment method used for your purchase.

The refund processing period begins when the refund is formally initiated. The estimated total processing time is 7 business days.

Actual refund posting times may vary depending on:

If your refund has not arrived within the expected timeframe, please check with your bank or payment service provider first. You may also contact us through our customer service email for assistance.

If applicable law establishes a different refund deadline, we will follow the legally required timeframe.

Refund amounts for eligible withdrawal requests will be determined based on the actual order payment and applicable law.

Our general refund principles include:

For situations involving incorrect products, quality issues, or other circumstances for which we are legally responsible, we will provide appropriate refunds and after-sales solutions in accordance with applicable law.

If your product has not yet shipped, you may contact us as soon as possible to request order cancellation.

For eligible requests, we will process the cancellation and refund based on the actual order status.

If your order has already entered internal processing, product packaging, or carrier handoff, we will make reasonable efforts to determine whether the remaining operations can be stopped.

Please note that canceling an order before shipment and submitting a 14-day withdrawal request after receiving a product are two separate processes.

Once a product has been handed over to the shipping carrier, the original delivery process generally cannot be stopped directly.

In this situation, you may request withdrawal from your purchase after receiving the product, in accordance with this policy.

Please do not refuse delivery or send the product to another address without first confirming the appropriate procedure with our customer service team.

We will provide further instructions based on the delivery status, return arrangements, and actual circumstances.

Any withdrawal, refund, or other consumer rights provided under applicable law will be honored in accordance with those legal requirements.

To provide customers with greater flexibility, dovetailry also offers a 15-calendar-day return and exchange request period.

The two policies work as follows:

Nothing in this policy limits any statutory rights you may have under applicable law.

For U.S. consumers, applicable federal and state laws may establish different requirements regarding product quality, transaction cancellations, refunds, and consumer protection.

In certain specific transaction circumstances, consumers may have additional statutory withdrawal or cancellation rights.

If applicable law provides consumers with broader rights than those described in this policy, the applicable law will prevail.

We may update this 14-Day Right of Withdrawal Policy as necessary to reflect changes in our business operations, after-sales service procedures, or applicable laws and regulations.

Any revised version will be published on this page along with the latest revision date.

If applicable law requires us to notify customers of policy changes or obtain their consent, we will fulfill those obligations accordingly.

If you wish to exercise your 14-day right of withdrawal or have any questions about product returns, order cancellations, or refunds, please contact us using the information below.

Thank you for choosing dovetailry. We will make reasonable efforts to protect your shopping experience and provide clear, convenient after-sales support.