If you notice that something needs to be changed while your order has not yet shipped, please contact our customer service team as soon as possible.

Depending on the current status of your order, we may be able to assist with the following requests:

All modification requests are subject to order status verification and will be handled based on the specific circumstances.

If you need to make changes to your order, please follow these steps.

If you notice that the shipping address on your order is incorrect, please contact us as soon as possible.

When requesting an address change, please provide:

Address Verification Checklist

If your order has not yet shipped, we will make reasonable efforts to help update the shipping address.

Once your order has been handed over to the shipping carrier, we generally cannot guarantee that the delivery address can still be changed.

If you would like to increase or decrease the quantity of an item in your order, please contact our customer service team as soon as possible.

We will review your request based on the current order status and product availability.

If changing the quantity affects the total order amount, any additional payment or refund will be handled according to the updated order details after receiving your confirmation.

For orders that have already entered the shipping process, product quantities may no longer be changed directly.

If a modification is not possible, you may contact us to ask whether canceling the original order and placing a new one is an available option.

If you selected the wrong product color, size, style, or other specification, please submit a modification request as soon as possible.

In your email, clearly specify:

We will check product availability and the current order status to determine whether the requested changes can be accommodated.

If the requested product is out of stock or your order has already entered a shipping process that cannot be adjusted, we will discuss other available options with you.

If you would like to replace an item in your original order with a different product, please contact us as early as possible.

Product replacement requests may involve changes to product pricing, inventory availability, and the total order amount.

For requests that qualify for modification, we will first verify whether the requested replacement product is available and confirm the details with you before making any changes.

If the replacement results in a change to the order total, any additional payment or refund will be handled based on the confirmed order amount and applicable law.

If you experience an issue during payment or have questions about your payment details, please contact our customer service team.

Please note that the original payment method generally cannot be changed directly after an order has been submitted.

If you need to use a different payment method, it may be necessary to cancel the original order and place a new one, depending on the current order status.

Payment-related requests will be handled based on the actual payment method and order status.

Once an order has entered product packaging, carrier handoff, or the actual delivery process, making changes may become more difficult.

If the product has already been physically handed over to the shipping carrier, we generally cannot guarantee that the following changes can still be made:

If your order has already shipped, please contact us first so we can review the situation.

If the order cannot be modified directly, you may be eligible to request after-sales assistance under our Returns, Exchanges & Refund Policy.

If we are unable to complete your modification request, we will discuss possible alternatives based on your specific circumstances.

For example:

All alternative arrangements are subject to the actual order status and applicable law.

Order modifications and order cancellations are two separate service processes.

If your order cannot be modified, you may contact our customer service team to find out whether it qualifies for cancellation.

For more information about cancellations, refunds, and the handling of orders that have already shipped, please refer to our Order Cancellation Policy.

We do not automatically charge additional modification service fees simply because a customer submits an order change request.

If a requested modification affects the product price, applicable shipping charges, or other transaction amounts, we will explain the changes to you before proceeding.

Any additional payments or refunds will be handled based on the modifications confirmed by you and applicable law.

We will not charge additional fees without your authorization.

To help minimize the need for order modifications, we recommend reviewing the following details before completing checkout:

Taking a moment to review these details before submitting your order can help prevent unnecessary inconvenience later.

This Order Modification Guide is prepared in accordance with applicable consumer protection laws and our actual order processing procedures.

Nothing in this guide limits any statutory rights you may have under U.S. federal or applicable state laws.

Matters involving product delivery, order cancellations, refunds, and changes to transaction details will be handled in accordance with applicable law.

If you need to modify an order, update your shipping information, or ask about any other order-related matter, please contact us using the information below.

Please include your order number and a clear description of the requested changes in your email so our customer service team can verify your order and assist you more efficiently.

Thank you for choosing dovetailry. We will make reasonable efforts to provide you with clear, convenient, and reliable order management services.