DOVETAILRY / DIGITAL ACCESSIBILITY
Accessibility Statement
A More Accessible Shopping Experience for Everyone.
Our commitment to improving website accessibility, usability, and inclusive digital experiences.
dovetailry values the experience of every visitor and is committed to making our website more accessible, welcoming, and easy to use for everyone.
Regardless of the device, browser, or assistive technology you use to access our website, we make reasonable efforts to ensure that you can browse product information, learn about our services, and use the main features of our website with ease.
We continuously work to improve website accessibility and address potential barriers that visitors may encounter while browsing and shopping with us.
DIGITAL ACCESSIBILITY / CONTENT DIRECTORY
01. Our Commitment to Accessibility
02. Accessibility Standards
03. Website Accessibility Features
04. Compatibility with Assistive Technologies
05. Ongoing Improvements
06. Known Limitations and Third-Party Content
07. Reporting Accessibility Issues
08. Contact Us
09. Updates to This Statement
01 / OUR COMMITMENT
1. Our Commitment to Accessibility
dovetailry is committed to improving website accessibility wherever reasonably practicable so that all visitors, including individuals with disabilities, can access and use our website more conveniently.
Through ongoing improvements to our website design and functionality, we aim to help visitors:
✓ Browse website pages and product information.
✓ View product images and related descriptions.
✓ Use website navigation and search features.
✓ Access shipping, refund, and other service policies.
✓ Use the shopping cart and complete checkout.
✓ Receive assistance through our customer service channels.
We continuously review our website features and page designs to help reduce barriers that may interfere with the user experience.
02 / ACCESSIBILITY FRAMEWORK
2. Accessibility Standards
We refer to the principles of the Web Content Accessibility Guidelines (WCAG) as an important framework for improving website accessibility.
These principles include:
Perceivable
Website information should be presented in ways that users can perceive. This may include clear text content, appropriate image descriptions, and visual elements that are easy to distinguish.
Operable
Essential website functions should be as easy to operate as reasonably possible, including navigation, links, buttons, and shopping features.
Understandable
Website content, page structures, and instructions should be clear and easy to understand, helping visitors navigate information and complete relevant actions.
Robust
Our website should be as compatible as reasonably possible with different browsers, devices, and assistive technologies to improve accessibility for a wider range of users.
ACCESSIBILITY REFERENCE
WCAG 2.2 Level AA
We use WCAG 2.2 Level AA as a reference point for our accessibility improvement efforts. However, we do not claim that our website is fully compliant with this standard without comprehensive testing.
03 / WEBSITE FEATURES
3. Website Accessibility Features
We strive to improve website accessibility through the following areas.
3.1 Text Content and Readability
We aim to use clear, easy-to-understand language throughout our website.
Page headings, product descriptions, and policy information should follow a logical structure whenever possible, making it easier for visitors to find and understand the information they need.
3.2 Images and Alternative Text
Product images and other visual content are an important part of the online shopping experience.
We make reasonable efforts to provide appropriate alternative text (Alt Text) for important images so that visitors using screen readers can better understand the content being displayed.
For purely decorative images, empty alternative text may be used where appropriate to avoid unnecessary or repetitive screen reader announcements.
3.3 Keyboard Navigation
We strive to improve keyboard accessibility across the main features of our website.
Where applicable, visitors should be able to access important navigation elements, links, and interactive features using a keyboard.
3.4 Color and Contrast
We make reasonable efforts to improve the contrast between text and background colors to help visitors with different visual needs read website content more comfortably.
We also pay attention to the visual clarity of important buttons, links, and interactive elements.
3.5 Page Structure and Navigation
We aim to maintain a clear and organized website structure through the appropriate use of headings, navigation menus, and content sections.
This helps visitors locate products, policies, and other relevant information more easily.
3.6 Forms and Checkout Features
We recognize the importance of accessibility throughout the shopping cart, order forms, and checkout process.
We make reasonable efforts to keep input fields, buttons, and instructions clear and understandable so visitors can complete essential shopping activities.
04 / ASSISTIVE TECHNOLOGY
4. Compatibility with Assistive Technologies
We aim to make our website as accessible as reasonably possible for visitors who use assistive technologies.
These technologies may include:
✓ Screen readers.
✓ Keyboard navigation tools.
✓ Browser zoom features.
✓ Voice control software.
✓ Built-in accessibility features provided by operating systems.
✓ Other tools designed to improve web accessibility.
Compatibility may vary depending on the device, browser version, and assistive technology being used.
If you experience difficulties accessing our website with any of these technologies, please contact us so we can better understand the issue and evaluate possible improvements.
05 / CONTINUOUS DEVELOPMENT
5. Ongoing Improvements
Website accessibility is an ongoing process.
We may make adjustments to our website based on visitor feedback, technological developments, changes to website functionality, and relevant accessibility standards.
Our improvement efforts may include:
01. Refining website page structures.
02. Improving text and background contrast.
03. Adding or updating image alternative text.
04. Enhancing keyboard navigation.
05. Improving forms and interactive elements.
06. Making the website easier to use on mobile devices.
07. Reviewing compatibility with assistive technologies.
We make reasonable efforts to identify and address barriers that may affect visitors' ability to access and use our website.
06 / KNOWN LIMITATIONS
6. Known Limitations and Third-Party Content
Although we strive to improve website accessibility, certain pages or features may still have accessibility limitations.
These may include:
• Certain features provided by third-party applications or plugins.
• External website links and embedded third-party content.
• Some dynamic pages and interactive components.
• Compatibility issues between different browsers and assistive technologies.
• Older content that has not yet undergone accessibility improvements.
We do not have complete control over the accessibility design or functionality of content independently provided or managed by third parties.
If you experience difficulties using any of these features, please contact us. We will make reasonable efforts to help identify a practical alternative where possible.
07 / REPORT AN ISSUE
7. Reporting Accessibility Issues
If you encounter any accessibility barriers while browsing the dovetailry website, or find that certain pages, product images, buttons, or features are difficult to use, we welcome your feedback.
To help us understand and address the issue more efficiently, we recommend providing the following information:
01. The website page or specific URL where the issue occurred.
02. A description of the problem and relevant circumstances.
03. The device and browser you are using.
04. The assistive technology you use, if applicable.
05. The type of assistance or accommodation you would prefer.
Your Privacy Matters
You do not need to provide unnecessary sensitive personal information to submit an accessibility concern.
08 / CUSTOMER SUPPORT
8. Contact Us
If you need assistance with website accessibility or would like to report an issue you encountered while using our website, please contact us using the information below.
DOVETAILRY / OFFICIAL BUSINESS CONTACT
Store Name:
dovetailry
Customer Service Email:
slumberoak@dovetailry.com
Phone:
+81 70-9387-9846
Business Contact:
Risa Aoki
Business Address:
1087-2 Mizuho, Iiyama, Nagano 389-2322, Japan
We will make reasonable efforts to understand your concerns and assist in addressing accessibility barriers wherever practicable.
09 / STATEMENT UPDATES
9. Updates to This Statement
We may update this Accessibility Statement to reflect changes to our website features, technology standards, applicable laws and regulations, or visitor feedback.
Any updated version will be published on this page along with the latest revision date.
We encourage visitors to review this page periodically to stay informed about our ongoing accessibility efforts.
Thank you for visiting dovetailry. We remain committed to making our website easier and more comfortable for everyone to browse and use.
Accessibility for All. A Better Experience.
At dovetailry, we believe everyone deserves a welcoming and comfortable online shopping experience. We remain committed to making our digital spaces more accessible, understandable, and inclusive.
DOVETAILRY / ACCESSIBILITY & INCLUSIVE DESIGN