Contact information

DOVETAILRY / CUSTOMER SUPPORT CENTER

Contact Us

We're here to help. Connect with our customer support team for product assistance, order inquiries, and after-sales service.

Thank you for visiting dovetailry!

We value every customer's feedback and are always happy to hear from you. If you have any questions about our products, orders, shipping and delivery, returns and refunds, or any of our other services, please don't hesitate to reach out. Our customer service team will make every reasonable effort to assist you.

DOVETAILRY / CONTACT DIRECTORY

CUSTOMER SERVICE EMAIL

slumberoak@dovetailry.com

CUSTOMER SERVICE PHONE

+81 70-9387-9846

REGISTERED BUSINESS LOCATION

1087-2 Mizuho, Iiyama, Nagano 389-2322, Japan

01 / CUSTOMER SUPPORT

1. Customer Service

If you need assistance with an order, product information, shipment tracking, returns, exchanges, or refunds, please contact us by email.

Customer Service Email:

slumberoak@dovetailry.com

To help us handle your request more efficiently, please include as much of the following information as possible:

Order number (if applicable)
Your full name
Contact email address
A description of your question or concern
Relevant product photos or other supporting documentation (if applicable)

02 / ORDER & DELIVERY ASSISTANCE

2. Order and Shipping Inquiries

If you have questions about your order status, shipping timeframe, or delivery, please feel free to contact us through our customer service email.

ESTIMATED TOTAL DELIVERY TIME

10–12 Business Days

If you experience a shipping delay, suspect that your package has been lost, or encounter any other delivery issues, please include your order number so we can look into the matter.

03 / AFTER-SALES SERVICE

3. Returns and Refund Inquiries

If you would like to request a return, exchange, or refund, please contact us within 15 calendar days of receiving your order.

IMPORTANT: DO NOT SEND ANY ITEMS BACK TO AN ADDRESS ON YOUR OWN.

Different regions may have different designated return processing warehouses. Please contact our customer service team before arranging a return.

We will determine the appropriate return warehouse based on your shipping address and location, then provide you with the designated return address and detailed instructions.

Please do not send items to our registered business address, the original shipping address, or any other unauthorized address without prior confirmation from our customer service team.

04 / COMPANY DETAILS