Before submitting a withdrawal request, please determine whether your order has already been shipped or delivered.

Customers may submit a withdrawal request within 14 calendar days from the date they physically receive their product.

Calendar days include weekends and public holidays. To ensure that your request is reviewed within the applicable period, please contact our customer service team promptly.

When submitting a request, we recommend that:

Opened, assembled, or used products will be reviewed according to their actual condition, the reason for withdrawal, and applicable legal requirements. Nothing in this section limits any consumer rights available under applicable law.

The 14-day withdrawal period is an additional customer protection voluntarily offered by dovetailry. It is not a representation that all U.S. online purchases are subject to a universal statutory 14-day withdrawal right.

To submit your withdrawal request, follow the steps below.

To help us process your request efficiently, please use the following information format when contacting us.

Please provide accurate information and avoid including unnecessary sensitive personal information.

If your order has not yet shipped, you may contact us as soon as possible to request cancellation.

We will review your request based on the actual fulfillment status of your order.

If your order has already entered internal processing, product packaging, or carrier handoff, we will make reasonable efforts to determine whether the remaining operations can be stopped.

For orders that have not yet shipped, please also refer to our Order Cancellation Policy. Any cancellation or refund rights provided by applicable law will remain unaffected.

Once a product has been handed over to the shipping carrier, the original delivery process generally cannot be stopped directly.

In this situation, you may request withdrawal after physically receiving the product, in accordance with our 14-Day Right of Withdrawal Policy.

Please do not refuse delivery or send the product to another address without first confirming the appropriate procedure with our customer service team.

We will provide further instructions based on the delivery status, return arrangements, and actual circumstances.

dovetailry arranges return processing warehouses according to each customer's location. Different regions may have different designated return addresses.

The return process is as follows:

Please do not send products to our business registration address, the original shipping address, or any other address that has not been confirmed by our customer service team.

Once your withdrawal request has been approved and the necessary refund procedures have been completed, refunds will generally be issued to the original payment method used for your purchase.

The estimated total refund processing time is 7 business days from the formal initiation of the refund.

Actual posting times may vary depending on your bank, credit card issuer, payment provider, weekends, public holidays, and other payment processing factors.

If applicable law establishes a different refund deadline, we will follow the legally required timeframe.

For withdrawal and return requests that qualify under our policy, customers are not required to pay return or exchange service fees.

✓ No return request processing fees.

✓ No exchange service fees.

✓ No additional handling fees for qualifying free-service returns.

✓ Return shipping costs that we are legally required to cover will be handled in accordance with applicable law.

We will not charge additional return fees without prior notice and a valid legal basis.

dovetailry offers two separate customer protection periods:

After receiving your withdrawal request, our customer service team will review the information you provide and verify the relevant order details.

Depending on the circumstances, we may contact you if additional information or clarification is required.

Once the request has been reviewed, we will explain the applicable next steps, which may include cancellation, return instructions, product verification, or refund processing.

Submitting a request does not automatically mean that an order has been canceled or that a refund has been issued. Please wait for confirmation and further instructions from our customer service team.

Nothing in this online withdrawal procedure limits any statutory rights you may have under applicable law.

For U.S. consumers, applicable federal and state laws may establish different requirements concerning product quality, transaction cancellations, refunds, and consumer protection.

In certain specific transaction circumstances, consumers may have additional statutory withdrawal or cancellation rights.

This procedure does not waive, exclude, or restrict any consumer rights that cannot legally be waived or limited.

If you need assistance submitting an online withdrawal request, checking your order status, or arranging a return or refund, please contact our customer service team.

Our customer service team will make reasonable efforts to assist you and provide clear instructions throughout the withdrawal process.