If you wish to cancel your purchase after placing an order, please contact us as soon as possible before the item ships.

You can submit your cancellation request through the following channel:

Customer Service Email:

To help us verify and process your request promptly, please provide:

• Your order number.
• The name used when placing the order.
• The email address used at checkout.
• The name of the product you wish to cancel.
• The reason for cancellation, if applicable.

Once we receive your request, we will check the order status and get back to you as soon as reasonably possible.

If your order has not yet shipped, you may contact us to request cancellation.

For orders that qualify for cancellation, we will process the cancellation based on the actual order status and refund any amounts eligible for a refund.

Please note that orders may enter order verification, inventory confirmation, or product processing shortly after submission. Therefore, if you wish to cancel an order, please contact us as early as possible so we have sufficient time to review and process your request.

After an order is placed, it may go through the following stages:

If your order is still being processed but has not yet been physically handed over to the shipping carrier, please contact our customer service team as soon as possible to request cancellation.

We will review the current order status and determine whether the remaining processing steps can be stopped in time.

If your order has already entered a shipping process that cannot reasonably be reversed, we will explain the situation and provide an appropriate solution in accordance with this policy and applicable law.

Once your order has been physically handed over to the shipping carrier and entered the delivery process, the original shipment generally cannot be canceled directly.

If you no longer need the product in this situation, you may request a return after receiving it in accordance with our Returns, Exchanges & Refund Policy.

The applicable return terms are as follows:

Please contact our customer service team first. Based on your shipping address and location, we will identify the appropriate return warehouse and provide you with a verified return address and detailed instructions.

If you wish to make changes to an order you have already placed, such as:

• Changing the recipient's name.
• Updating the shipping address.
• Changing the contact phone number.
• Adjusting the product quantity.
• Changing product specifications or other order details.

Please contact us through our customer service email as soon as possible.

Order modification requests will be reviewed based on the actual processing status of the order.

If your order has not yet entered the shipping process, we will make reasonable efforts to assist with the requested changes.

Once the order has been handed over to the shipping carrier, we may no longer be able to modify the original order information or delivery arrangements.

To help prevent delivery to an incorrect address, please carefully review all order details before completing your purchase.

In certain circumstances, we may be unable to fulfill an order due to insufficient inventory, product availability issues, system errors, or other reasonable causes.

If this occurs, we will notify you as soon as possible using the email address or another available contact method you provided.

If we are unable to fulfill your order, we will handle the cancellation and refund in accordance with applicable law.

For orders that cannot be shipped within the originally promised timeframe, we will provide the appropriate options as required by applicable law, including:

• Accepting an updated estimated shipping date.
• Canceling the order and receiving an applicable refund.

Our currently published estimated total delivery time is 10–12 business days.

Although we make reasonable efforts to ensure orders are delivered within the estimated timeframe, delays may occasionally occur due to inventory issues, shipping conditions, weather, public holidays, or other unforeseen circumstances.

If we are unable to ship your order within the originally promised timeframe, we will notify you promptly in accordance with applicable U.S. federal laws and regulations.

If you choose to cancel your order, we will process the cancellation and refund in accordance with applicable law.

Orders that must be automatically canceled and refunded under applicable legal requirements will also be handled accordingly.

Once your cancellation request has been approved, or when an order must be canceled under applicable law, we will initiate the refund process in accordance with the relevant requirements.

Refunds are generally issued to the original payment method used for the purchase.

Our refund processing terms are as follows:

The estimated refund period begins when the refund has been formally initiated. The expected total processing time is 7 business days.

Please note that the actual time it takes for the funds to appear in your account may depend on several factors, including:

• Processing times of your bank or credit card issuer.
• Refund settlement procedures of the payment service provider.
• Weekends and public holidays.
• The status of your original payment account.
• Technical processing factors involving other payment channels.

If your refund has not arrived within the expected timeframe, please check the transaction status with your bank or payment provider first. You may also contact us through our customer service email for assistance.

If your cancellation request qualifies for a refund, the refund amount will be calculated based on the amount you actually paid and applicable legal requirements.

The following principles apply:

If you accidentally place duplicate orders or notice unusual payment activity associated with your order, please contact us as soon as possible.

To help us investigate, please provide the relevant order numbers and payment records.

For orders confirmed to involve duplicate submissions, unauthorized transactions, or other irregularities, we will investigate and handle the matter based on the circumstances and applicable law.

If you suspect that a payment was unauthorized, we also recommend contacting your bank or payment service provider promptly so that appropriate account protection measures can be taken.

Order cancellations and product returns are two separate after-sales processes.

If your product has already been delivered, you may request an eligible return or exchange within 15 calendar days of receiving it.

For detailed information about product condition requirements, return addresses, exchange requests, and refund processing, please refer to our Returns, Exchanges & Refund Policy.

This Order Cancellation Policy is designed in accordance with applicable U.S. consumer protection laws.

Depending on applicable federal laws and the laws of your state of residence, you may have additional statutory rights relating to order cancellations, refunds, product warranties, and other consumer protections.

Nothing in this policy is intended to:

• Exclude any cancellation rights provided under applicable law.
• Restrict any refund rights available to consumers under applicable law.
• Exclude any product or transaction-related responsibilities that we are legally required to assume.
• Relieve us of any legal obligations arising from shipping delays.
• Restrict your right to file complaints or seek legal remedies under applicable law.

We may update or revise this Order Cancellation Policy to reflect changes in our business operations, order processing procedures, or applicable laws and regulations.

Any revised version will be published on this page along with the latest revision date.

If applicable law requires us to notify customers of significant changes or obtain their consent, we will fulfill those obligations accordingly.

Policy updates will not retroactively deprive customers of rights they have already acquired under applicable law.

If you need to cancel an order, modify order details, or have any questions about refunds or order processing, please contact us using the information below.

Please include your order number when contacting us so we can verify your order and assist you more efficiently.

Thank you for choosing dovetailry. We remain committed to providing clear, reliable order management and after-sales support.